SimploMail Privacy Policy
Effective Date: February 11, 2026
This Privacy Policy explains how 1048035 B.C. LTD., operating as SimploMail ("SimploMail," "we," "us," or "our"), collects, uses, stores, and protects personal information when you use our website and email sending services (the "Service").
By using the Service, you agree to this Privacy Policy.
1. Who We Are
SimploMail is operated by 1048035 B.C. LTD., operating as SimploMail.
Office 645, 145 1/2 Church Street, Unit 5, Toronto, Ontario, M5B 1Y4, Canada
2. Information We Collect
We collect information directly from you, automatically through your use of the Service, and from service providers.
Information you provide includes your name, email address, account credentials, billing information (processed by Stripe), and the content of emails you send through the Service.
Information collected automatically includes your IP address, usage data, sending logs (sent, delivered, bounced, complaints), engagement metadata (opens, unsubscribes), device and browser information, and session cookies.
We use Google Analytics to understand how users interact with our website. We use tracking technology to detect email opens.
We do not knowingly collect personal information from individuals under 16 years of age.
3. How We Use Information
We use personal information to provide and operate the Service, process payments, monitor compliance with our Acceptable Use and Anti-Spam policies, detect abuse or fraud, improve performance and reliability, respond to support requests, and comply with legal obligations.
For users in jurisdictions requiring a lawful basis (such as the EU), we process personal data based on performance of a contract (providing the Service), legitimate interests (security, fraud prevention, infrastructure protection), and legal obligations.
4. Email Content Storage
We store email content while your account is active. All content and associated data are deleted within 30 days after account termination unless retention is required by law.
5. Subprocessors and Third Parties
We use third-party service providers to operate the Service, including AWS for hosting infrastructure, Stripe for payment processing, and Google Analytics for analytics.
We may update our list of subprocessors from time to time. These providers process data only as necessary to perform services on our behalf.
We do not sell personal information.
6. International Data Transfers
Our infrastructure is hosted in the United States. By using the Service, you acknowledge that your data may be transferred to and processed in the United States and other jurisdictions where our service providers operate.
We implement reasonable safeguards to protect personal data during such transfers.
7. Data Retention
We retain personal information while your account is active and for up to 30 days after account termination. We may retain information longer if required by law or necessary to resolve disputes or enforce agreements.
Inactive accounts are deleted after one month.
8. Your Rights
Depending on your jurisdiction, you may have the right to access your personal data, correct inaccurate information, request deletion, request a copy of your data, or object to certain processing.
To exercise these rights, contact us. We will respond in accordance with applicable law.
9. Security
We implement reasonable technical and organizational measures to protect personal information. Sensitive data is encrypted at rest where appropriate. Email transmission uses TLS where supported.
In the event of a data breach, we will notify affected users without undue delay as required by applicable law.
10. Cookies and Tracking
We use session cookies necessary for operation of the Service. We use Google Analytics for usage analytics. We use email open tracking to measure engagement.
We do not use advertising or behavioral marketing cookies.
11. Compliance with Applicable Laws
We comply with applicable privacy and anti-spam laws, including PIPEDA (Canada), CASL (Canada), CAN-SPAM (United States), GDPR where applicable, and other relevant data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. For material changes, we will provide reasonable notice. Continued use of the Service after updates take effect constitutes acceptance of the revised Policy.
13. Contact
If you have questions about this Privacy Policy or our data practices, contact us.